FAQs Orders

Q: How can I track my order?

A. Once your order has shipped, you will receive your Shipping Confirmation by email and it will include the tracking # for your order. 

Q: I’ve just submitted an order, how can I make changes to my order?

A. Once an order is placed it cannot be modified as orders are typically processed and shipped very quickly. However, if you have made a mistake on your order we encourage you to contact our Customer Care team as quickly as possible during our business hours (8:30AM-5:00PM EST) by email at onlinecare@vivierpharma.com or by phone at 1-877-484-8437 ext 1.

Q: Do I get free samples with my order?

A. Yes, we provide a free deluxe sample in each order.

Q: I forgot my password, how do I log in?

A. Simply click here to access the account login page and then click “Forgot my password”

Q: What are the shipping costs and delivery options?

A. For all shipping options and rates click here.

Q: Can I pick up my order at Vivier Pharma head office?

A. All orders are shipped directly to your address of choice. In person pickups are not available.

Q: Who can I contact if I am looking for more information on Vivier products?

A. Our Customer Care team can help you with your questions. Please feel free to contact us at any time during our business hours (8:30AM-5:00PM EST) by email a onlinecare@vivierpharma.com or by phone at 1-877-484-8437 ext 1.

Q: Do you accept phone orders?

A. Yes, you can place your order over the phone. Please contact our Customer Care team during business hours (8:30AM-5:00PM EST) by phone at 1-877-484-8437 ext 1.

If you reach our voicemail, please leave a message and Customer Care team will return your call within 24 hours or the next business day.

To best serve you please have the following information ready for us:

  1. Your credit card information (Visa, MasterCard, American Express or Discover).
  2. The names of the products you wish to order. If you need help choosing your products, our dedicated Customer Care team can help you select the most suitable solutions for your skincare needs.
  3. Your shipping address.

All telephone orders will be processed through our secure payment gateway at the time of purchase. We do not keep your credit card information on file.

Q: Do you accept returns or exchange?

A. Yes, we do accept returns. For all information on returns please click here.

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